Terms & Conditions atTesoro Venetian Jewellery
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Terms & Conditions

Ordering
Ordering can be done easily using the one line shopping cart, however if you would prefer to order by phone or discuss payment by cheque please call on + 44 (0) 7713 127272.

 

Confirmation

Once your payment has been authorised and your order has been accepted you will receive confirmation of the order by email.


Payment
We accept all major credit /debit cards through our payment provider, PayPal. We reserve the right to decline and cancel any orders which fail to pass our Address and Identity Verification Processes. Due to the proliferation of internet credit card fraud, we reserve the right to decline any order where there is a discrepancy in card details. Your billing address is the address to which your credit card is registered. Alternative currencies are provided for information only and may not exactly reflect the exchange rate charged at the time of purchase by PayPal.

We undertake steps to secure credit card information and this is shown by the trusted Commerce Seal.


Postage and Packaging
Postage and packaging is £3.50 for standard delivery to all UK destinations. Free postage is offered for all jewellery/product orders over £50.  Gift vouchers are not included in value counted towards free postage.  Postage for all International destinations will cost £4.50 with free postage offered for a product total over £55 .  Orders are shipped via Royal Mail using First Class Post. If next day delivery is essential, please contact me to confirm if this is possible for your required items.  We aim to despatch within two working days. Occasionally there may be delays in despatching your order and if we do expect a delay we will do our best to keep you informed.  All jewellery is carefully packed by hand in Tesoro gift boxes or jewellery pouches to ensure it reaches you in perfect condition.

Returns
We want you to be happy with your purchases. However, if you are unhappy with either goods or services, then please contact me at sian@tesorojewellery.com within 7 days of receiving the goods so that I may rectify the situation. I am happy to refund or replace goods providing they are returned in original packaging and are unused. Due to reasons of health and hygiene this does not apply to pierced jewellery.

I recommend that goods are returned by Recorded Delivery as I cannot be held responsible for items lost in transit. Once goods have been received back and upon satisfactory inspection of their condition, we will offer an exchange or refund the cost of the goods.


Feedback

We actively welcome all feedback from our customers, whether positive or not. Please email sian@tesorojewellery.com to do this.

Substitution
We do seek to continuously improve our products and may, from time to time and at our discretion, replace advertised components with better ones. We reserve the right to do this – where we do this we will substitute goods or packaging of equal or greater quality and value. As stated above, if you are not happy with the finished product please let us know within 7 days and you can return it for a full refund.

Privacy
We operate a strict policy to maintain the confidentiality of all personal information we receive. We do not share this information with anyone else. We may contact you by e-mail in the future with details of new products and promotions. Any information we hold about you will be in accordance with the Data Protection Act 1998.


Copyright
All content included on this site, such as text, graphics, logos, images, digital downloads, data compilations, and software, is the property of Tesoro Venetian Jewellery and protected by UK and international copyright laws.

Accuracy of content
We have taken every care in the preparation of this website, in particular to ensure that we have got prices and descriptions as accurate as possible. But please note that packaging may vary from that shown and that the weights, dimensions and capacities given are approximate only.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be exactly the same as the colour of the product on delivery.  Each bead is unique and will vary from the product illustration by some degree.


Applicable Law
By ordering from us, you agree that any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

  

Tesoro Venetian Jewellery - Murano Glass Jewellery - Unique Jewellery - Handcrafted Jewellery - Bespoke Jewellery

Tel : 07713 127272 - Email : sian@tesorojewellery.com


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Tesoro Venetian Jewellery